Marzoni Heritage Marzoni 品质传承

You can contact our customer service team by sending an email to sales@tonitommi.com or calling +852 2311 3861, providing your order number and relevant information, and we will check the order status for you. 您可以通过发送电子邮件至 sales@tonitommi.com 或致电 +852 2311 3861 联系我们的客服团队，提供您的订单号和相关信息，我们将为您查询订单状态。

Our products come with a 12-month warranty period, calculated from the date of purchase. During the warranty period, we will provide free repair or replacement services for product quality issues that are not caused by human damage. Please refer to the product manual for specific warranty terms. 我们的产品提供12个月的保修期，自购买之日起计算。保修期内，对于非人为损坏的产品质量问题，我们将提供免费维修或更换服务。具体保修条款请参考产品说明书。

If you are not satisfied with the purchased product, you can contact our customer service team to apply for return or exchange within 7 days after receiving the product. The product must be in a new, unused state with complete packaging. Our customer service will guide you through the return and exchange process. 如果您对购买的产品不满意，可在收到产品后7天内联系我们的客服团队申请退换货。产品需保持全新未使用状态，包装完整。我们的客服将指导您完成退换货流程。

Yes, we provide worldwide shipping services. International shipping costs and times vary depending on the destination. You can contact our customer service team before placing an order to learn about specific shipping information. 是的，我们提供全球范围内的配送服务。国际配送的费用和时间根据目的地不同而有所差异。您可以在下单前联系我们的客服团队，了解具体的配送信息。